Make a Complaint

Our Complaints Process

Your Details

Full Name *

Email Address *

Phone Number *

Company Name *

Our Reference Number (if available)

Complaint Details

Date of Incident *

Type of Complaint * -- Select a category -- Poor Service Communication Issues Pricing/Quote Accuracy Delay in Processing Data Protection Concern Supplier Issue Billing Problem Other

Description of Complaint *

Please provide as much detail as possible, including dates, people involved, and what happened.

Resolution Sought *

What would resolve this complaint for you?

Previous Contact

Have you already raised this with us? *

Yes No

If yes, who did you speak to and when?

Supporting Information

Attach Supporting Documents (optional)

Upload emails, quotes, screenshots, or other relevant files (max 5MB per file, up to 3 files). Accepted formats: PDF, Word, images, text.

Consent

I consent to AAA Brokers using my information to investigate and resolve this complaint *

I'm happy to be contacted by phone or email about this complaint

Submit Complaint Clear Form

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We couldn't send your complaint — please try again, or email us directly at compliance@aaabrokers.co.uk.

Complaint submitted

Thank you for your complaint. We've received your submission and will acknowledge it within 1 business day.

Your reference number:

We'll investigate and respond within 8 weeks. You'll receive updates at the email address provided.

Prefer to Contact Us Directly?

• Email: compliance@aaabrokers.co.uk
• Phone: 0121 630 3293 (Monday–Friday, 9am–5pm)
• Post: AAA Brokers, Complaints Department, 137 Ivy House Road, B69 1HG, Birmingham

Not Satisfied?

If you're not happy with our response, or if 8 weeks have passed since you first raised your complaint, you can escalate it to the Energy Ombudsman — a free, independent, impartial service.

• Phone: 0330 440 1624
• Email: enquiry@energyombudsman.org
• Post: Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF