1. Introduction
AAA Brokers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when you:
- Request a quote or free audit
- Fill out contact forms
- Subscribe to our newsletter
- Contact customer support
- Create an account
This may include:
- Name
- Email address
- Phone number
- Business name and type
- Company size
- Energy consumption details
- Payment information (when applicable)
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Browser type and version
- IP address
- Device type and operating system
- Pages visited and time spent
- Referral source
- Cookies and similar tracking technologies
2.3 Third-Party Information
We may receive information about you from:
- Energy suppliers
- Credit reference agencies
- Business partners
- Publicly available sources
3. How We Use Your Information
We use your information for:
- Service Delivery: Processing quotes, providing energy audits, managing accounts
- Communication: Responding to inquiries, sending updates, account notifications
- Compliance: Meeting legal and regulatory obligations
- Marketing: Sending promotional emails (with your consent)
- Analytics: Understanding user behavior and improving our services
- Fraud Prevention: Detecting and preventing fraudulent activity
- Legal Claims: Establishing, exercising, or defending legal claims
4. Legal Basis for Processing (GDPR)
We process your information based on:
- Consent: When you explicitly agree
- Contract Performance: To provide our services
- Legal Obligation: To comply with laws and regulations
- Legitimate Interests: To operate our business effectively
- Vital Interests: To protect health and safety
5. Information Sharing
We share your information with:
5.1 Essential Service Providers
- Energy suppliers
- Utility companies
- Payment processors
- Data analytics providers
5.2 Legal Requirements
We disclose information when required by law or to:
- Comply with court orders
- Enforce our terms and conditions
- Protect our legal rights
- Prevent fraud or abuse
5.3 Business Transfers
If AAA Brokers is acquired or merged, your information may be transferred as part of that transaction.
We do NOT sell your personal data to third parties.
6. Data Retention
We retain your information for:
- Active Accounts: Duration of the relationship plus 7 years
- Inactive Accounts: Up to 3 years after last contact
- Marketing: Until you unsubscribe
- Legal/Compliance: As long as required by law
7. Your Rights
Under GDPR / UK Data Protection Act 2018, you have the:
- Right of Access: Obtain a copy of your data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request deletion ("right to be forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in machine-readable format
- Right to Object: Oppose processing for marketing or profiling
- Right to Lodge a Complaint: Contact the ICO (Information Commissioner's Office)
To exercise these rights, contact us at info@aaabrokers.co.uk.
8. Security
We implement industry-standard security measures:
- SSL/TLS encryption for data in transit
- Secure data storage with access controls
- Regular security audits and penetration testing
- Employee data protection training
- Incident response procedures
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. Cookies & Tracking
We use cookies for:
- Essential functionality (login, preferences)
- Analytics (understanding user behavior)
- Marketing (retargeting, conversion tracking)
- Performance optimization
Cookie types:
- Essential: Required for site function
- Analytics: Understand user behavior
- Marketing: Track conversions and personalize ads
- Third-party: From trusted partners
You can manage cookies through your browser settings. Disabling cookies may affect functionality.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing information.
11. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from minors. If we become aware of such collection, we will delete the information promptly.
12. International Data Transfers
If you access our site from outside the UK, your information may be transferred to and processed in the UK and other countries. By using our site, you consent to such transfers.
13. Marketing Communications
Email marketing:
- We send promotional emails only with your consent
- You can unsubscribe at any time using the link in emails
- We respect your preferences immediately
Do Not Track: We honor "Do Not Track" requests. Please enable this in your browser settings.
14. Changes to This Privacy Policy
We may update this policy periodically. Changes will be effective when posted. Your continued use of our site constitutes acceptance of the updated policy.
15. Contact Us
Privacy inquiries:
Complaints to the regulator:
- Information Commissioner's Office (ICO)
- Website: www.ico.org.uk
- Phone: 0303 123 1113
By using AAA Brokers, you acknowledge you have read and understood this Privacy Policy.